Records Support Portal Launched

 
Facility Information Services launches new support portal!
FIS, a department of Engineering and Architectural Services, recently launched a new support system aimed at finding assistance for it's various information systems much easier.

The new system features the following:
  • Tickets - Users can initiate tickets to get help from FIS staff
  • Live Chat - Users visiting the support portal can connect directly to support agents who can help them out
  • Knowledge Base and News - Users can search the knowledge base for resolutions and find news about upcoming updates, enhancements, downtimes etc.
  • Information Requests - Users can submit requests for information.